This article concerns:
- Smart Lock 4th Generation
- All previous generations
If you're facing difficulties removing your Power Pack from the Smart Lock, try the following tip:
Push the Power Pack into the Smart Lock while actuating the release button. This should allow you to remove it. Once successfully removed, the Power Pack should continue to be easily detachable.
If you still have trouble removing the Power Pack, please don't hesitate to contact our Nuki Support Team.