Restarting the Nuki Bridge will re-establish the connection
If you have connected your Nuki device to a Nuki Bridge, you can control your Nuki device from afar. If this does not work, a reboot of the Bridge will help. The connection between Nuki device, Bridge and server will be re-established.
To reboot the Nuki Bridge remove the Bridge from the power socket and insert it again. After the reboot it may take some time until your Nuki device is online again. Please wait a few minutes before testing the online access.
This is how you test the remote access
Restart the Nuki app
Select "Unlock" or "Lock" in the Nuki app Your door should now be unlocked or locked by Nuki.