This article concerns:
- Bridge
- Smart Lock
- Opener
- Smart Door
If your Nuki device is connected to the Bridge but not accessible remotely, follow these steps:
- Check Bluetooth connection:
Ensure the Bridge is plugged into a power socket within 5 meters of the Nuki device.
Avoid obstacles like walls or doors between the devices. - Check Wi-Fi connection:
Ensure the Bridge has a strong Wi-Fi connection to your router.
If needed, move the router closer to the Bridge to improve signal strength. - Reboot devices:
Unplug the Bridge for a few seconds and plug it back in.
Disconnect the Wi-Fi router from power and reconnect it.
This will reboot the devices and may resolve connection issues. - Update devices:
Ensure the latest firmware is installed on your Nuki devices.
Use the latest version of the Nuki App.
How to test remote access:
- Restart the Nuki App.
- Deactivate Bluetooth.
- Select „Lock“ in the app to check if the device responds.
Note:
If the device is not available after these steps, create a support ticket via the „Help“ section of the Nuki App. Please provide detailed observations and attach a screenshot of the connection status. For further assistance, our support team is here to help!
