Cancelling your order

We want you to receive your order as soon as possible. Therefore, all order data is immediately transmitted to our delivery partner. This makes it impossible to change the order afterwards (e.g. change your address or add a coupon code) or to cancel it.


If you want to make a change or cancel your order, simply reject the package. This way it will be automatically returned to us. The purchase price will be refunded to you in the same way you paid it.


If you want to return or cancel already delivered Nuki products, please go to My Account in the Nuki Shop. How to return already delivered Nuki products you can find here.

If you have any questions, please contact our support team via our contact form.



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