We want you to receive your order as soon as possible. Therefore, all order data is immediately transmitted to our delivery partner. This makes it impossible to change the order afterwards (e.g. change your address or add a coupon code) or to cancel it.
You have not received your order yet and want to cancel it?
If your delivery has the status "Awaiting Shipment", it can unfortunately no longer be canceled directly, as the data has already been transferred to our logistics partner. Please arrange the cancelation of your delivery in the My Account area in the Nuki web shop.