Returning Nuki products

In the "My Account" area you can manage your orders

The statutory right of return for online purchases in the EU is 14 days. Since we want you to be satisfied with our products and test them sufficiently, we allow a total return period of 30 days starting from the receipt of the goods.

Within this period you can return one or more products of your order for a refund. Upon receipt of your return, we will issue a refund within 14 days to the payment method used for your order.

How to cancel and return an order
In the My Account area you can return and cancel an order or even a single item of your order.
- Go to the "My Account" area in the Nuki Shop and open the item "Orders".
- Select "View". The details of your order will be displayed.
- Now click "Return item" and create your return label.
The return is of course free of charge.

Note: You are outside the EU? Please make sure to bring the automatically generated import invoice in printed form to the parcel service when you drop off your package.

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