When will I receive my order?

To track an order, log-in to My Account.

You will find an overview of your most-recent order in your customer account, under Orders. Click on "Show" to see details on the relevant order, such as
  • the included items
  • the delivery address you have provided
  • the selected payment method
  • the order amount
  • the payment status
  • the shipping status

As soon as your product has been handed over to our logistics partner, you will find a tracking link under "Shipping". This allows you to exactly trace the delivery status of your package.



Was this article helpful?



Contact us

Support Hotline Due to the current high ticket volume we regret to inform you that our hotline is not available at the moment. We kindly ask you to send us your request by using the contact form.

Email Support Send us an email, if you have any questions.
We are happy to help.


Support Request

Nuki Pro Support