The Auto Unlock feature does not work properly. What can I do?

Nuki uses the location of your smartphone to detect when you leave your home: The operating system detects the position of your phone. When you approach your home again, it activates the Nuki app. The Nuki app now scans for your Smart Lock via Bluetooth and unlocks your door for you when you reach the door. Here you can read how Auto Unlock works in detail.

First steps to improve the quality of Auto Unlock

  • Update your Smartphone
    Make sure you have the latest iOS version or Android installed on your smartphone.
  • Update your Nuki app
    Make sure you have installed the latest version of the Nuki app.
  • Reset Auto Unlock
    1. Disable all Smart Actions
    2. Restart your smartphone
    How to restart your iPhone
    3. Re-enable Auto Unlock

Check how to improve the quality of the Auto Unlock.

Follow the suggestions explained in this article and test the Auto Unlock for a couple of days.

Was this article helpful?

Contact us

Support Chat Chat status:

Support Hotline Show phone numbers

Email Support Send us an email, if you have any questions.
We are happy to help.

Support Request

Nuki Pro Partner Support