Charge the battery of your Nuki Power Pack using one of the integrated USB Type-C ports. You can also charge the Nuki Power Pack directly in the Smart Lock or on the door. This means you can keep your Smart Lock permanently connected to the power supply.
The Nuki Power Pack is equipped with a total charging capacity of 2500 mAh (4.8V DC | 2.5Ah | 12 Wh).
Please charge your Power Pack with the enclosed USB cable before first use.
The average charging time from empty to full is about 10 hours. During the charging process the LED flashes. When the Nuki Power Pack is fully charged the LED turns off.
Please note that the Power Pack reaches the full charging capacity after 2-3 charging processes.
The charging process is only started when the charge level has dropped below 75%. This is to protect the battery.
If your Power Pack does not charge or does not charge sufficiently, check the following troubleshooting steps:
Battery type Check the set battery type in the Nuki app. To do so, tap on the desired Smart Lock in the Nuki app and open the settings. Then go to “Manage Smart Lock” > “Battery type”. Set the Battery type manually to “Nuki Power Pack”.
Software Problems can sometimes occur due to outdated software. Therefore, check whether the latest software version is installed on your Smart Lock. To do so, tap on the desired Smart Lock in the Nuki app and enter the lock settings. Then go to “Manage Smart Lock” and choose “Firmware update”. Then follow the instructions in the Nuki app to update the firmware of your Smart Lock.