Secure authentication

Protection through secure authentication

When using Nuki Web, a secure authentication is especially important since data of your devices is synchronized to the server. By choosing a secure password and activating the two-step verification, you protect your Nuki Web account and ensure maximum security.

1) Strong password

Choosing a strong password is especially important for security-relevant applications. We support you in making your password for your Nuki Web account as secure as possible.

To increase the security level, we recommend choosing a password that is not used for any other application. When creating your password, do not include any personal information, such as your date of birth, and also include special characters in your password. It is always recommended to use upper and lower case letters, numbers and special characters when choosing a password.

2) Two-step verification

To enhance security, the two-step verification is used in many security-related areas, such as online banking. Two-step verification means you prove your identity via two independent components, which considerably improves the protection of the application. Furthermore, one-time passwords generated via an authentication app become invalid after a few seconds or minutes. This effectively fends off attackers who, for example, want to spy on passwords by reading them as they are entered.

To enable two-step verification, log in to your Nuki Web account and select "Settings” > “Manage account" > "Manage two-step verification".
Confirm the activation by entering your password. You will now receive a QR code. Use an authentication app of your choice (e.g. Google Authenticator or Authy) to scan the code.

From now on, whenever you want to log in to your account from an unknown device, we will ask for your password and an additional login code from your authentication app.

Was this article helpful?

Contact us

Support Chat Chat status:

Support Hotline Show phone numbers

Email Support Send us an email, if you have any questions.
We are happy to help.

Support Request

Nuki Pro Partner Support