The following steps will help you to bring your Nuki device online:
Note the installation requirements The Nuki Bridge can be connected to any Wi-Fi 2.4 GHz signal (standard version) within range. Learn more about the installation requirements to install the Nuki Bridge.
Improve the connection between Nuki device and Bridge The connection between Bridge and Nuki device is influenced by the distance between the devices. Plug the Nuki Bridge into a power socket that is no more than 5 meters away from the paired device. Obstacles like walls or doors between the devices reduce the connection quality.
Enable Bluetooth The Nuki app connects to your Nuki Bridge via Bluetooth. To manage your Bridge, you need to be within Bluetooth range to the Nuki Bridge.
Reboot the Nuki Bridge Restarting the Nuki Bridge helps to re-establish a lost connection. Learn more
Button Pairing to pair the devices Pairing Bridge and Nuki device is not only possible via the Nuki app. Alternatively you can use the button pairing. Here you can learn how to pair the devices manually.