The Nuki app shows you detailed information about the connection status of your Nuki device
The connection status is displayed in the device settings. The connection quality of all components to each other is color-coded.
* Green = stable connection between the components
* Orange = limited connection between the components
* Grey = no connection
Connection to the Nuki server
The Nuki Bridge brings your device online and makes it remotely available for all authorized users.
Detailed instructions on how to set up your Nuki Bridge can be found here.
You have already set up your Bridge and paired it with your Nuki device, but you still don't have online access? A reboot of the Nuki Bridge helps to re-establish the connection to the server.
Smart Lock Pro: Built-in Wi-Fi module
The Smart Lock Pro has a built-in Wi-Fi module. Therefore you do not need the Nuki Bridge for online access.
If there is no connection to our servers, please follow these troubleshooting steps.
Bluetooth connection to the Nuki Bridge
Your Nuki access solution is connected to the Bridge via Bluetooth. For a stable Bluetooth connection, the distance between Bridge and Nuki device should not exceed five meters. Tips for optimizing the connection quality can be found here.
Bluetooth connection between Nuki device and smartphone
Under optimal conditions you can control your Nuki device via Bluetooth from a distance of about ten meters.