Add & manage Smart Lock users

Share access permissions for your Smart Lock with family and friends

With the Nuki app you can share access permissions with your family and friends. You can share invitation codes with your Nuki app, e.g. via text message or email.

To generate an invitation code, select the desired Smart Lock in your Nuki app. Select "Settings" > "Lock permissions" > "Users". The “Users” section shows you all the app permissions for your device. Here you can add a new user.
If you have online access to your device, it works even remotely.
By creating the new user Nuki generates an invitation code which you can share with the invited person.
Invitation codes can only be redeemed once within 48 hours.

To invite persons to your Nuki in an instant, you can also open the menu (top left) and choose "Invite person".

Manage users

To manage users, tap on the desired Smart Lock in the Nuki app and enter the lock settings. Then go to "Lock Permissions" > "Users". Now you can see the already authorized app users and you can edit them, or invite new people to access your Smart Lock. 

Add a Smart Lock via invitation code

To add a Smart Lock via invitation code, proceed as follows:
1) Install the Nuki app on your smartphone.
2) Open the Nuki app on your smartphone an choose “Enter invitation code”.
3) After entering a valid invitaiton code, you can lock the Smart Lock with the new smartphone.

Add a Smart Lock via Bluetooth

To pair a Smart Lock via Bluetooh with your Nuki app, proceed as follows:
1) Install the Nuki app on your smartphone.
2) Open the Nuki app on your smartphone an choose “Set up Smart Lock”. Follow the instructions in the Nuki app to pair the Smart Lock with the app.
3) When the pairing is complete, you can lock the Smart Lock with your smartphone.

To prevent guests from pairing your Nuki Smart Lock directly with other smartphones, deactivate the “Bluetooth Pairing” option.
Open your Nuki app and go to: "Settings" > "Features & Configuration" and disable the option "Bluetooth Pairing".
When Bluetooth Pairing is deactivated, you can only add new Smart Lock users via invitation code.

Note: For Smart Lock 2.0 and 3.0 (Pro), 200 app users can be created. For Smart Lock (1st generation) 100 permissions can be created.
If you use your Smart Lock 3.0 (Pro) with the Nuki Keypad an additional 200 entry codes can be created. For Smart Locks of previous versions up to 100 entry codes can be created in addition to the app permissions.

The Nuki Keypad is the perfect add-on to your Nuki Smart Lock.
Buy your Nuki Keypad



Was this article helpful?



Contact us

Support Hotline Due to the current high ticket volume we regret to inform you that our hotline is not available at the moment. We kindly ask you to send us your request by using the contact form.

Email Support Send us an email, if you have any questions.
We are happy to help.


Support Request

Nuki Pro Support