Improve remote access via built-in Wi-Fi

Your Smart Lock Pro is not available online, although you have activated the built-in Wi-Fi module? Here you can find simple steps on how to establish and stabilize online access.

  • Update your devices
    Make sure that the latest firmware version is installed on your Smart Lock. Also use the latest Nuki app version.
  • Improve Wi-Fi connection
    Make sure that your Smart Lock has a very good Wi-Fi connection to your router. If the Wi-Fi signal strength is limited, reduce the distance between the router and your Smart Lock Pro to optimise the connection.
  • Reboot your devices
    - Remove the Power Pack from your Smart Lock Pro and insert it again.
    - Disconnect your Wi-Fi router from power for a few minutes.
    By interrupting the power supply your devices will restart.
  • Reset remote access
    - Deactivate the built-in Wi-Fi module of your Smart Lock Pro in the Nuki app. ("Features & Configuration" > "Built-in Wi-Fi").
    - Restart your smartphone.
    - Re-enable the built-in Wi-Fi module in the Nuki app.

Note: You can check the connection quality to your device under "Settings" > “Connection status”. Limited connection quality does not only affect the stability of online access, but also power consumption will increase.
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