Your Smart Lock Pro is not available online, although you have activated the built-in Wi-Fi module? Here you can find simple steps on how to establish and stabilize remote access.
-
Update your devices
Make sure that the latest firmware version is installed on your Smart Lock. Also use the latest Nuki app version. -
Improve Wi-Fi connection
Make sure that your Smart Lock has a very good Wi-Fi connection to your router. If the Wi-Fi signal strength is limited, reduce the distance between the router and your Smart Lock Pro to optimise the connection. -
Reboot your devices
- Remove the Power Pack from your Smart Lock Pro and insert it again.
- Disconnect your Wi-Fi router from power for a few minutes.
By interrupting the power supply your devices will restart. -
Reset remote access
- Deactivate the built-in Wi-Fi module of your Smart Lock Pro in the Nuki app. ("Features & Configuration" > "Built-in Wi-Fi").
- Restart your smartphone.
- Re-enable the built-in Wi-Fi module in the Nuki app.
Note: You can check the connection quality to your device under "Settings" > “Connection status”. Limited connection quality does not only affect the stability of online access, but also power consumption will increase.
