Where can I manage orders and services?

Manage your orders, returns and services directly

In the Nuki Shop you will find your “My Account”-area.

Your account will be created automatically when you place an order in the Nuki Shop. Here you can manage your orders, returns and services directly.

  • Orders
    Manage your orders, track shipments or return orders if needed.
  • Referrals
    Recommend Nuki to your friends and benefit from exclusive discounts and incentives. Learn more about our Nuki referral program.
  • Account Details
    Check and change your data if needed. You can change the name, email address and password used for your account at any time.
  • Nuki Club
    Enjoy exclusive offers for Nuki Club members. Learn more about the Nuki Club and the free membership.
  • My Services
    Manage your Care & Protect and Guarantee Plus packages. Learn more about Nuki Care & Protect - the carefree package for your Smart Lock.

Was this article helpful?

Contact us

Support Hotline Due to the current high ticket volume we regret to inform you that our hotline is not available at the moment. We kindly ask you to send us your request by using the contact form.

Email Support Send us an email, if you have any questions.
We are happy to help.

Support Request

Nuki Pro Support