Product recall: How can I check if my Smart Lock 3.0 is affected?

Although we strive to work with highest quality standards, errors can never be fully avoided. During one of our routine quality checks it became evident that a faulty component has been integrated in a production batch of the Smart Lock 3.0. This faulty component can lead to a limited bluetooth range. As a result, this may mean that a bluetooth connection is only possible within a distance of just a few centimeters of the Smart Lock.

All affected devices can be clearly identified via their Smart Lock ID and will be exchanged by us without hesitation and naturally completely free of charge. Please note that only some Smart Locks 3.0 are affected by this.

To facilitate screening and exchanging the affected devices we set up a service program. You can check your Smart Lock ID and find more information here: Service program for the Nuki Smart Lock 3.0