Troubleshooting

• Improving Auto Unlock

  With Auto Unlock Nuki unlocks your door automatically when you come home. Several settings affect the quality of thi...

• Auto Unlock filter

  With Auto Unlock Nuki unlocks your door automatically when you come home. Auto Unlock filter In the case that you co...

• Connection status

  The Nuki app shows you detailed information about the connection status of your Smart Lock. To check the connection ...

• Forgot PIN

  By setting up a four-digit PIN code you can protect your Nuki Smart Lock (administration, activity log and user mana...

• Lowering the volume

  The motor of the Nuki Smart Lock operates at a certain volume because it needs power to lock your door. The perceive...

• High battery consumption

  The following factors affect the battery life of your Nuki Smart Lock: Number of lock operationsThe more locking op...