FAQ

• Where can I manage orders and services?

  In the Nuki Shop you will find your My Account-area. Here you can manage your orders, returns and your Care & Protect...

• When will I receive my order?

  To track an order, log-in to My Account.You will find an overview of your most-recent order in your customer account,...

• How do I return an item?

  All products purchased from Nuki may be returned to us free of charge within 30 days of receipt, as long as nothing i...

• How do I receive a bill for my order?

  You will receive the bill as a PDF via e-mail as soon as your order is shipped. We will use the e-mail address which ...

• Where can I order spare parts for my Nuki products?

  In addition to the well-known multipacks (e.g. Keypad Combo, Family Combo), you can also order various spare parts fr...

• I am a business client and would like to make a purchase using my VAT ID no. Is that possible?

  After placing all products into your shopping cart in the Nuki Online Shop, you can enter the billing and delivery de...