FAQ

• How secure is Nuki?

  Your Smart Lock is mounted on the inside of your door and so nobody can recognise from the outside that you're using ...

• Is the Smart Lock a good fit for my door?

  You can find out whether your door lock is compatible with Nuki by using our installation check.

• Can I continue to lock my door with my key?

  Yes, you can continue to lock your door from the outside with the key if your cylinder is equipped with an emergency ...

• How can I assign rights to my Smart Lock and revoke them again?

  As a Smart Lock owner, you have the option of assigning fixed, temporally restricted, or recurring rights (e.g. each ...

• What to do if I don't have my smartphone or if the battery is empty?

  There are several possibilities to enter your home without a smartphone: You can still use your existing, mechanical...

• How do I know if the batteries of my Smart Lock are empty?

  Nuki will inform you in several ways if the batteries of your Smart Lock are running low. Nuki App As soon as the ba...

• How stable is the mounting variant B using an adhesive pad?

  If the cylinder has an overhang of less than three millimetres, Mounting plate B must be used. On a clean and level s...

• How do I remove the adhesive pad?

  To remove the adhesive tape of the Mounting plate B from your door, we recommend cutting through the adhesive with a ...