FAQ

• My Bridge needs a firmware update. How do I proceed?

  The firmware of the Nuki Bridge will be updated automatically. If the Bridge is connected to your network and permane...

• What are the necessary conditions for the Bridge?

  In order to connect your Smart Lock to the Internet and control it remotely, you need the Nuki Bridge. For this, your...

• For which sockets is the Bridge available?

  The Nuki Bridge is currently available for the following types of sockets: Type C,E,F (Central Europe)

• Where is the Bridge installed?

  The Nuki Bridge should be plugged into a socket no further than 5 metres away from the Smart Lock. Additionally, if p...

• Can I connect more than one Nuki device with one Bridge?

  You can, in principle, connect more than one Smart Lock with one Nuki Bridge. It is important that each device is wit...

• Do I need the Nuki Bridge if I want to use the Smart Lock with HomeKit?

  You do not necessarily need the Nuki Bridge to use the HomeKit; however, the functionalities of the Home app are limi...