FAQ

• What are the differences between the Keypad (Version 1) and the Keypad 2.0?

  With the Keypad 2.0 the choice is yours: You can open your door by typing in a 6-digit entry code or by putting your ...

• Is the Keypad weather-resistant and suitable for outdoor use?

  The Keypad is weather-resistant and also suitable for outdoor use.It has a protective surface to withstand temperatur...

• How can I add a fingerprint?

  With the Keypad 2.0 the choice is yours: You can open your door by typing in a 6-digit entry code or by putting your ...

• Are there any restrictions when using the fingerprint?

  Thanks to the fingerprint sensor, the Keypad 2.0 is suitable for all users.The Keypad 2.0 is the ideal accessory for ...

• How do I change the batteries of my Keypad 2.0?

  The lifetime of the four AAA batteries included in the delivery is at least 12 months. If the batteries need to be r...

• Can I use more than one Nuki device with one Keypad?

  The Keypad can only be paired with one Nuki device.If you pair your Keypad with a new device, the connection to the p...

• Do I need online access to my Nuki device to use the Keypad?

  No, you do not need online access to use the Keypad to open your door. Your Keypad connects to your Nuki access solut...

• How can I assign or revoke Keypad rights?

  You can simply and quickly generate up to 200 entry codes with the Nuki app.Creating a new entry code1. Open the sett...

• I forgot the security code for my Keypad. What can I do?

  During the initial setup of the Nuki Keypad, a 6-digit security code must be assigned to protect your Keypad against ...

• What should I do if my Keypad gets stolen?

  The Nuki Keypad is mounted on the outside of your door, which is why outsiders can also see it. If your Keypad gets s...