FAQ

• How can I charge the Nuki Power Pack?

  There are two ways to charge the Nuki Power Pack: The Power Pack can be removed from the Smart Lock to charge it wi...

• How do I know if the batteries or the Power Pack of my Smart Lock are empty?

  Nuki will inform you in several ways if the batteries or the Power Pack of your Smart Lock are running low.Nuki AppAs...

• How long will I get along with a full charge of the Power Pack?

  The Nuki Power Pack is equipped with a total charging capacity of 2500 mAh (4.8V DC | 2.5Ah | 12 Wh).For an optimal p...

• How do I know the battery level of the Nuki Power Pack?

  At a power level of 20% Nuki will notify you via the Nuki app and directly on the Smart Lock. So there is enough time...

• Is my Nuki Smart Lock compatible with the Nuki Power Pack?

  The Nuki Power Pack is a powerful rechargeable battery pack for your Nuki Smart Lock. It is compatible with every Nuk...

• What happens if the Smart Lock’s batteries go flat?

  As soon as the battery charge level falls below 20%, the Nuki app notifies you, giving you sufficient time to change ...