FAQ
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Can I use the Nuki app with iOS and Android smartphones?
The Nuki app is available for iOS (e.g. Apple iPhone) and Android (e.g. Samsung, Huawei) smartphones. You can downloa...
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In what languages is the Nuki app available?
We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...
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How can I be sure I am using the latest version of the app?
Activate automatic updates for the Nuki app in the relevant app store. This way, you'll be sure you're always using t...
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How can I assign, restrict, or delete an access permission?
You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...
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The Auto Unlock feature does not work properly. What can I do?
Auto Unlock is affected by numerous factors which we only have a limited control over, because they are directly rela...
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Communication via Bluetooth
A high number of Bluetooth commands impact battery life.
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Number of locking actions
A high number of locking actions impacts battery life.
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Number of unlatching actions
A high number of unlatching actions impacts battery life.
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Number of door sensor state changes
A high number of door sensor state changes impacts battery life.
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No stiff door detected
Stiff doors can lead to more power consumption.
Contact us
International: | +1 (915) 600-7233 |
Germany: | 0800 880 8710 |
Austria: | +43 720 880010 |
Switzerland: | +41 44 505 16 16 |
United Kingdom: | +44 1688 212012 |
Mon-Fri: | 9am-6pm (CET) |
We are happy to help.
Support Request
Nuki Pro Support