FAQ

• How can I be sure I am using the latest version of the app?

  For more transparency and a better overview: new version numbering of the Nuki App releases. At least once a month a ...

• In what languages is the Nuki app available?

  We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...

• The Auto Unlock feature does not work properly. What can I do?

  Nuki uses the location of your smartphone to detect when you leave your home: The operating system detects the positi...

• How can I assign, restrict, or delete an access permission?

  You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...

• Which versions of my smartphone's operating system are supported?

  We recommend regular updates for the Nuki app and your smartphone's operating system.In accordance with our guiding p...

• Can I use the Nuki app with iOS and Android smartphones?

  The Nuki app is available for iOS (e.g. Apple iPhone) and Android (e.g. Samsung) smartphones. You can download the ap...

• Communication via Bluetooth

  A high number of Bluetooth commands impacts battery life. If the status of your Smart Lock is frequently queried via...

• Number of locking actions

  A high number of locking actions impacts battery life. The more locking actions are performed with the smart lock, t...

• Number of unlatching actions

  A high number of unlatching actions impacts battery life. If you have a knob or bar on the outside of your door, and...

• Number of door sensor state changes

  A high number of door sensor state changes impacts battery life. Under certain circumstances, the door sensor can al...

• No stiff door detected

  Stiff doors can lead to more power consumption. The Nuki Smart Lock works with a force of 2Nm - this is about the fo...

• Wi-Fi connection

  An unstable Wi-Fi connection leads to higher power consumption. The stability of the Wi-Fi connection influences not...

• Network traffic

  High network traffic can lead to higher power consumption. A high amount of traffic within your home network affects...