In what languages is the Nuki app available?
We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...
How can I be sure I am using the latest version of the app?
For more transparency and a better overview: new version numbering of the Nuki App releases. At least once a month a ...
How can I assign, restrict, or delete an access permission?
You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...
The Auto Unlock feature does not work properly. What can I do?
Nuki uses the location of your smartphone to detect when you leave your home: The operating system detects the positi...
Can I use the Nuki app with iOS and Android smartphones?
The Nuki app is available for iOS (e.g. Apple iPhone) and Android (e.g. Samsung) smartphones. You can download the ap...
Communication via Bluetooth
A high number of Bluetooth commands impacts battery life. If the status of your Smart Lock is frequently queried via...
Number of locking actions
A high number of locking actions impacts battery life. The more locking actions are performed with the smart lock, t...
Number of unlatching actions
A high number of unlatching actions impacts battery life. If you have a knob or bar on the outside of your door, and...
Number of door sensor state changes
A high number of door sensor state changes impacts battery life. Under certain circumstances, the door sensor can al...
No stiff door detected
Stiff doors can lead to more power consumption. The Nuki Smart Lock works with a force of 2Nm - this is about the fo...
An unstable Wi-Fi connection leads to higher power consumption. The stability of the Wi-Fi connection influences not...
High network traffic can lead to higher power consumption. A high amount of traffic within your home network affects...
|International:||+1 (915) 600-7233|
|Germany:||0800 880 8710|
|Austria:||+43 720 880010|
|Switzerland:||0800 880 871|
|United Kingdom:||+44 1688 212012|
We are happy to help.
Nuki Pro Partner Support