FAQ

• Can I use the Nuki app with iOS and Android smartphones?

  The Nuki app is available for iOS (e.g. Apple iPhone) and Android (e.g. Samsung, Huawei) smartphones. You can downloa...

• In what languages is the Nuki app available?

  We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...

• How can I be sure I am using the latest version of the app?

  Activate automatic updates for the Nuki app in the relevant app store. This way, you'll be sure you're always using t...

• How can I assign, restrict, or delete an access permission?

  You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...

• The Auto Unlock feature does not work properly. What can I do?

  Auto Unlock is affected by numerous factors which we only have a limited control over, because they are directly rela...

• Communication via Bluetooth

  A high number of Bluetooth commands impact battery life. If the status of your Smart Lock is frequently queried via ...

• Number of locking actions

  A high number of locking actions impacts battery life. The more locking actions are performed with the smart lock, t...

• Number of unlatching actions

  A high number of unlatching actions impacts battery life. If you have a knob or bar on the outside of your door, and...

• Number of door sensor state changes

  A high number of door sensor state changes impacts battery life. Under certain circumstances, the door sensor can al...

• No stiff door detected

  Stiff doors can lead to more power consumption. The Nuki Smart Lock works with a force of 2Nm - this is about the fo...