FAQ

• From what distance can I lock my door using the Fob?

  The average Bluetooth range varies between 5 and 15 metres, as a result of structural conditions in place. Under opti...

• What can I do if my Fob doesn't lock at the push of a button?

  First, check whether you can control the Smart Lock from the inside. If you only experience problems from the outside...

• Can I deactivate a Fob in case of loss?

  You can temporarily restrict access permissions for the Fob or also deactivate them. User management takes place thro...

• Can I control more than one Smart Lock with one Nuki Fob?

  A Fob can receive rights for up to 100 Smart Locks. If you connect your Fob to over 100 door locks, the oldest right ...

• Why does my Fob sometimes lock instead of unlock the door?

  "Intelligent Locking" is active by default; in other words, the Fob unlocks a locked door and locks an unlocked door....