FAQ
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After updating my iPhone to iOS 15, the Auto Unlock feature does not work properly. What can I do?
After updating the iPhone to iOS 15, we have received feedback from some users that the Auto Unlock feature has not b...
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App Privacy Report: What type of data does Nuki access and why?
Apple introduced a new privacy feature - the App Privacy Report. This feature is designed to provide users with infor...
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How can I be sure I am using the latest version of the app?
For more transparency and a better overview: new version numbering of the Nuki App releases.At least once a month a ...
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In what languages is the Nuki app available?
We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...
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How can I assign, restrict, or delete an access permission?
You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...
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Can I use the Nuki app with iOS and Android smartphones?
The Nuki app is available for iOS (e.g. Apple iPhone), Android (e.g. Samsung) Huawei smartphones. You can download th...
Contact us
Support Hotline
International: | +1 (915) 600-7233 |
Germany: | 0800 880 8710 |
Austria: | +43 720 880010 |
Switzerland: | 0800 880 871 |
United Kingdom: | +44 1688 212012 |
Mon-Fri: | 9am-6pm (CET) |
Email Support
Send us an email, if you have any questions.
We are happy to help.
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