FAQ

• Does Nuki support the iOS 16 Lock Screen widget?

  Yes, with the Nuki app version 2022.11.1 we support the iOS 16 Lock Screen widget.With iOS 16, Apple has made the loc...

• The Auto Unlock feature does not work properly. What can I do?

  Nuki uses the location of your smartphone to detect when you leave your home: The operating system detects the positi...

• App Privacy Report: What type of data does Nuki access and why?

  Apple introduced a new privacy feature - the App Privacy Report. This feature is designed to provide users with infor...

• How can I be sure I am using the latest version of the app?

  For more transparency and a better overview: new version numbering of the Nuki App releases. At least once a month a ...

• In what languages is the Nuki app available?

  We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...

• How can I assign, restrict, or delete an access permission?

  You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...

• Can I use the Nuki app with iOS and Android smartphones?

  The Nuki app is available for iOS (e.g. Apple iPhone), Android (e.g. Samsung) Huawei smartphones. You can download th...