FAQ

• After updating my iPhone to iOS 15, the Auto Unlock feature does not work properly. What can I do?

  After updating the iPhone to iOS 15, we have received feedback from some users that the Auto Unlock feature has not b...

• App Privacy Report: What type of data does Nuki access and why?

  Apple introduced a new privacy feature - the App Privacy Report. This feature is designed to provide users with infor...

• How can I be sure I am using the latest version of the app?

  For more transparency and a better overview: new version numbering of the Nuki App releases.At least once a month a ...

• In what languages is the Nuki app available?

  We currently offer the Nuki app in the following languages: German English French Dutch Italian Spanish Czech Slovak...

• How can I assign, restrict, or delete an access permission?

  You decide whether, when, and for which time frames you assign rights. You can assign permanent rights or rights whic...

• Can I use the Nuki app with iOS and Android smartphones?

  The Nuki app is available for iOS (e.g. Apple iPhone), Android (e.g. Samsung) Huawei smartphones. You can download th...