Smart Lock: FAQ

• How do I know when my Smart Lock battery is low?

  As soon as the battery state of your Nuki Smart Lock drops below 20%, you will receive a warning. This way you have e...

• What are the necessary conditions for remote access?

  Depending on your setup, there are different ways to bring your device online. The Bridge is ideal for users with mu...

• Can I continue to lock my door with my key?

  We recommend using a cylinder with emergency functionYes, you can continue to lock your door from the outside with th...

• How can I add, edit or delete lock permissions?

  With the Nuki App, you can easily share digital keys and edit or delete them. Simply select the device in your Nuki A...

• What can I do if I don't have my smartphone with me or the battery is empty?

  There are several possibilities to enter your home without a smartphone. Mechanical keyYou can still use your existi...

• I have forgotten my security code. What do I have to do now to manage Nuki?

  Protect your Nuki device against unauthorized access. By setting up a security code you can protect your Nuki device...

• I have lost/forgotten my smartphone. How do I open my door now?

  There are several possibilities to enter your home without a smartphone. Mechanical keyYou can still use your existi...

• What do I need to consider when I have a new smartphone?

  Create a lock permission for your new smartphone.When you want to use a new smartphone, all you have to do is to crea...

• How secure is the Smart Lock?

  Nuki uses state-of-the-art encryption mechanisms commonly used in online banking. All communication with the Smart Lo...

• What are the differences between Nuki Smart Lock 3.0 and Nuki Smart Lock (4th Generation)?

  The Smart Lock (4th Generation) uses the proven shape, colors and form of Smart Lock 3.0 but comes with new software ...

• What are the differences between the standard and Pro version of the Smart Lock (4th generation)?

  The 4th generation Smart Lock is available in the standard version and the Pro version. We have summarized the diffe...

• Why isn't there HomeKit support for the Smart Lock (4th Generation) anymore?

  Matter via Thread replaces HomeKit via BluetoothHomeKit support is no longer necessary with Matter. The Smart Lock ca...

• Does the Smart Lock support the WPA3 standard?

  This article concerns: Smart Lock 3.0 Pro Smart Lock Pro (4th Generation) No, neither the Smart Lock 3.0 Pro nor ...

• Is the Smart Lock a good fit for my door?

  Take three minutes to find out whether you can install the Nuki Smart Lock on your door.With our Nuki installation ch...

• Which Nuki accessories are compatible with my Nuki Smart Lock?

  Smart accessories for your Smart Lock Nuki Power PackThe Nuki Power Pack is a powerful rechargeable battery pack for ...

• Does the built-in Wi-Fi module replace the Nuki Bridge?

  The built-in Wi-Fi gives you full online access to your Smart Lock Pro.If you want to control your Smart Lock Pro re...

• How do I know if the batteries of my Smart Lock are empty?

  As soon as the battery state of your Nuki Smart Lock drops below 20%, you will receive a warning. This way you have e...

• Product recall: How can I check if my Smart Lock 3.0 is affected?

  Although we strive to work with highest quality standards, errors can never be fully avoided. During one of our routi...

• Do I need the Nuki Bridge to manage my Smart Lock online?

  Depending on your device, there are different ways to bring your device online. Nuki BridgeAll generations of the ...