FAQ

• Product recall: How can I check if my Smart Lock 3.0 is affected?

  Although we strive to work with highest quality standards, errors can never be fully avoided. During one of our routi...

• When will the Nuki Smart Lock 3.0 Pro be available again?

  The Nuki Smart Lock 3.0 Pro is now available.Many Nuki users were waiting for the Nuki Smart Lock 3.0 Pro and the upg...

• Does the built-in Wi-Fi replace the Nuki Bridge?

  Depending on your individual use case, the Nuki Bridge may be required. This is the case if you want to control other...

• What is a position run and when is it performed by the Smart Lock?

  A position run is always performed when the current position of the Smart Lock needs to be checked.This is the case a...

• Which Nuki accessories can I use to control the Smart Lock 3.0?

  Open your door with the smart accessories from Nuki. With the Nuki Keypad or the Nuki Fob you can open your door in j...

• How secure is the Smart Lock?

  Nuki uses state-of-the-art encryption mechanisms commonly used in online banking. All communication with the Smart Lo...

• Is the Smart Lock a good fit for my door?

  Take three minutes to find out whether you can install the Nuki Smart Lock on your door.With our Nuki installation ch...

• What are the differences between Smart Lock 2.0 and 3.0?

  At first glance, the Nuki Smart Lock 3.0 and Nuki Smart Lock 3.0 Pro are still based on our tried-and-tested design c...

• Do I need the Nuki Bridge to manage my Smart Lock online?

  Activate the Built-in Wi-Fi of your Smart Lock 3.0 Pro and enjoy full online access.The Nuki Smart Lock 3.0 Pro is eq...

• What are the necessary conditions for remote access?

  Activate the Built-in Wi-Fi of your Smart Lock 3.0 Pro and enjoy full online access.The Nuki Smart Lock 3.0 Pro is eq...

• Can I continue to lock my door with my key?

  Yes, you can continue to lock your door from the outside with the key if your cylinder is equipped with an emergency ...

• How can I assign rights to my Smart Lock and revoke them again?

  As a Smart Lock owner, you have the option of assigning fixed, temporally restricted, or recurring rights (e.g. each ...

• What can I do if I don't have my smartphone with me or the battery is empty?

  There are several possibilities to enter your home without a smartphone. Mechanical keyYou can still use your exis...

• How do I know if the batteries of my Smart Lock are empty?

  Nuki will inform you in several ways if the batteries of your Smart Lock are running low. 1. Nuki App As soon as the ...

• I have forgotten my PIN. What do I have to do now to manage Nuki?

  Protect your Nuki device against unauthorized access. By setting up a four-digit PIN code you can protect your Nuki ...

• I have lost/forgotten my smartphone. How do I open my door now?

  There are several possibilities to enter your home without a smartphone. Mechanical keyYou can still use your exis...

• What do I need to consider when I have a new smartphone?

  Create a lock permission for your new smartphone.When you want to use a new smartphone, all you have to do is to crea...